Salesforce Administrator Questions

001. Inline editing updates the field when

002. If a company opts to use Custom Fiscal Years, they cannot use the standard forecasting option

003. Which of the following are not standard objects?

004. Which of the following are part of the Service Cloud offering? Choose 2 answers

005. Locale settings control how users view date formats, time formats and number formats.

006. If the company locale is set to US English, all users will have a default locale of US English and this cannot be changed.

007. If your company's fiscal year follows the Gregorian calendar, you must use Custom Fiscal Years.

008. In order to enable multi-currency feature in Salesforce, you must

009. Which feature effectively allows you to "lock" the converted amount on closed opportunities?

010. User interface settings are global settings and apply to all users of an org.

011. Sales Ops administrator created an opportunity list view and she wants to share it with one of the sales managers, but she is not able to see an option on how to share this list view. How can Salesforce admin resolve this issue?

012. Which of the following is required for the role hierarchy to work?

013. Which of the following statements are true regarding the deletion of a custom field?

014. The compact layout allows you to control the highlight panel on Salesforce classic like Salesforce lightning.

015. Opportunity owner can be deleted from the opportunity team.

016. You can use opportunity teams for private opportunities.

017. Salesforce child cases are automatically closed when a parent case is closed.

018. How can Salesforce Admin ensure that all Salesforce data is backed up every week?

019. Email Templates folders in Salesforce can grant permissions to different sets of users. Which feature is not available when sharing Email Template folders?

020. Universal Container’s Salesforce Admin set the organization wide default for the account object to private and the role hierarchy is enabled. Later, another request came from the sales VP to open access to another role that is not on the role hierarchy tree division or branch? What would the Salesforce Admin do to extend the access?

021. Universal Container supports user needs to view a custom object called Account Review. His profile doesn’t have access to view it. What should the Salesforce Admin do to provide him access to this custom object?

022. Universal Container’s Salesforce admin is working with Salesforce developers on a new project. During the meeting, they were discussing the importance of force.com Metadata API. What do you think can this tool do?

023. Universal Container’s Salesforce Admin is working on defining and creating the list of opportunity competitors in Salesforce lightning. How could this be done?

024. Universal Container sells both classic and lightning products to its customers. What should the Salesforce Admin use to categorize the company product?

025. Universal Container’s Salesforce Admin has enabled knowledge in lightning for his company org. What will happen because of enabling the knowledge in lightning?

026. Which of the following objects shows the activity timeline in Salesforce?

027. Universal Container finance department has requested from the Salesforce admin to establish case rules so that billing cases are routed to the correct queue. How can the Salesforce admin achieve this?

028. Universal Container’s Salesforce Admin user has Salesforce as the identity provider for one of the connected apps. What will happen when the Salesforce Admin user logs out of Salesforce with a single logout?

029. Which of the following feature license does the Site.com only user require to create and publish sites and edit site’s content?

030. Universal Container’s Sales reps were storing information about individual people who is a consumer in their business. Which type of Salesforce account are they using?

031. What should you do if the add to campaign button is disabled in one of your reports?

032. How can Universal Container’s Salesforce Admin capture the company cases through a web form so that a case is created whenever someone submits information on any of their webpages?

033. What happens during merging contacts that have contact roles on non-master contacts associated with them?

034. Universal Container’s Sales ops don’t want to create any dashboard, but she wants to view a chart on her report. What should she create to meet her requirement?

035. Push notifications related to the community are not available within the Salesforce mobile app.

036. How can an administrator manage field-level security in Salesforce? Choose two answers.

037. The Sales Manager at Cosmo Property wants their Sales Reps to create Sales Cycle Feedback custom object records linked with Opportunity before the Opportunity stage is changed to closed-won. The feedback record has a certain set of fields that needs to be populated. Which automation tool administrator should recommend?

038. The Sales Manager at Cosmo Property has requested some modifications to the Task object. What are some of the considerations while configuring a task object? Choose 2 answers.

039. Sun Solar wants to train its sales team using documents. The sales team should access the document from Salesforce and get notified if any document is updated. What features should an administrator recommend? Choose two answers.

040. Cosmo Property wants to analyze the ROI generated per campaign. How can the administrator achieve this requirement using Campaigns and Opportunities? Choose two answers.

041. An administrator has enabled Lightning for Outlook for the sales team and assigned the Outlook configurations to the sales team profile. However, the sales reps are facing issues with email sync configuration. Can they assign the same outlook configuration to their own user along with the sales team profile to troubleshoot the issue?

042. Cosmo Property uses different channels, like web form, email, social, etc., to capture customers’ Cases. After the customer submits the Case, they want an automated email response with the Case number to be sent to the customer as an acknowledgment. Which solution should an administrator recommend for this?

043. The administrator at Cosmo Property is setting up a new Salesforce org for their HR function. Where can an administrator set the default settings like time zone, language, primary contact, currency, etc. for the new users?

044. Which of the following can be used to export data from Salesforce? Choose three answers.

045. A sales manager wants to view a pipeline performance dashboard that shows data owned by the user looking at the dashboard. Which setting should the administrator consider for this requirement?

046. A user wants to create a new field on the Account object. Which field type should the user use if the field will store a single line of text?

047. A user wants to create a new report that shows all cases that have been closed in the past 30 days. Which report type should the user use?

048. A user wants to create a new workflow rule that sends an email to a user when a new lead is created. What is the first step that the user should take?

049. A user wants to create a new permission set that allows users to create and edit opportunities. Which permission should the user add to the permission set?

050. A user wants to create a new custom object that tracks customer orders. Which object type should the user use?

051. A user wants to create a new profile that allows users to access the Salesforce Chatter application. What are the correct roles that the user should assign to the profile?

052. A user wants to create a new report that displays all of the opportunities in the past month that have a value of over $10,000. Which report object should the user use?

053. A user wants to create a new Visualforce page that displays a list of all of the contacts in the organization. Which controller should the user use for the Visualforce page?

054. A sales manager wants to create a custom field on the Account object that tracks the number of opportunities closed by each account. What is the first step that the sales manager should take?

055. A user wants to automate the process where every time an Account is created, a welcome email is sent to the account’s primary contact. What Salesforce feature should the user utilize?

056. A user needs to ensure that a specific field on an Opportunity record is filled out before the record can be marked as ‘Closed Won’. Which Salesforce feature should be used to enforce this rule?

057. How can an administrator set up a system to automatically assign new leads to different sales teams based on the lead’s geographic location?

058. To track the effectiveness of a marketing campaign, a user wants to see all opportunities that originated from a specific marketing campaign. Which feature should be used to link opportunities to a campaign?

*059. Ursa Major Solar wants its sales reps to be aware when they are speaking with high-profile customers. Which two options should be added to the Lightning record pages to achieve this? Choose 2 answers

060. An administrator at Northern Trail Outfitters is creating a validation rule. Which two functions should the administrator use when creating a validation rule? Choose 2 answers

061. Administrator at Northern Trail Outfitters is unable to add a new user in Salesforce. What could cause this issue?

062. The marketing team at Ursa Major Solar wants to send a personalized email whenever a lead fills out the web-to-Lead form on their website. They want to send different Message based on the Lead Industry Field Value. What Should an administrator configure to meet this requirement?

063. Sales reps at Cloud Kicks want to be notified when they have a high likelihood of winning an opportunity over $1,000,000. Which feature meets this requirement?

064. An administrator supporting a global team of salesforce users has been asked to configure company settings. Choose 2 options

*065. Cloud Kicks has created a screen flow for their sales team to use when they add new Leads. The screen flow collects name, email, and shoe preference. Which two things should the administrator do to display the screen flow? Choose 2 answers

066. Cloud Kicks users are seeing error messages when they use one of their screen flows. The error messages are confusing but could be resolved if the users entered more information on the account before starting the flow. How should the administrator address this issue?

067. The administrator at Cloud Kicks updated the custom object Event to include a lookup field to the primary contact for the event. When running an event report, they want to reference fields from the associated contact record. What should the administrator do to pull contact fields into the custom report?

068. DreamHome Realty just announced its new Home Concierge offering. This product is unlike anything the company has offered in the past and follows a different business model. What should the administrator configure to meet this requirement?

069. A new sales rep at Ursa Major Solar has a qualified lead that is ready for conversion. When using the Lead conversion process, which two records can be created? Choose 2 answers

070. The sales manager at Cloud Kicks approves time off for their employees. They asked the administrator to ensure these requests are seen and responded to by a backup manager while the sales manager is out on vacation. What should the administrator use to fulfill the requirement?

071. An administrator needs to store the ID of a record type for later use in a flow. Which kind of variable should the administrator use?

072. The administrator for AW Computing is working with a user who is having trouble logging in to Salesforce. What should the administrator do to identify why the user is unable to log in?

073. The VP of Sales at Cloud Kicks is receiving an error message that prevents them for saving an Opportunity. The administrator attempted the same edit without receiving an error. How can the administrator validate the error the user is receiving?

074. An administrator at Cloud Kicks wants to deactivate a User who has left the company. What are two reasons that would prevent a user from being deactivated? Choose 2 answers

075. Which tool should an administrator use to review recent configuration changes made in their org?

076. Universal Containers (UC) would like to count the number of open cases associated with each account and update the account with this value every Friday evening. UC has several hundred open cases at any given time. What should the administrator use to complete this request?

077. Cloud Kicks has a custom object named shoe. The administrator has been asked to ensure that when a relationship is created between Account and shoe to prevent orphaned shoe records. What should the administrator do to complete this requirement?

078. An administratorhas been asked to change the data type of an auto number to text field. What should the administrator be aware of before changing the field?

079. The VP of sales at Dreamhouse Realty has requested a dashboard to visualize enterprise sales across the different teams. The key place of data is the total of all sales for the year and the progress to the enterprise sales goal. What dashboard component will effectively show this number and the proximity to the total goal as a single value?

080. Ursa Major Solar provides a 1-year warranty on all of the panels it installs. Installation details, along with the warranty information, a captured on a custom object called Installation. The installation record is created by the installer from the mobile app. Customers son receive a longer warranty as a way of increasing customer satisfaction when an installation gets delayed or has issues. How should the administrator configure Salesforce to capture the expiration date of the warranty?

081. An administrator at Cloud Kicks has a flow in production that is supposed to create new records. However, no new records are being created. What could the issue be?

082. An administrator Creates a custom text area field on the Account object and adds it to the service team's page layout. The services team manager loves the addition of this field and wants it to appear in the highlights panel so that the services reps can quickly find it when on the Account Page How should the administrator accomplish this?

083. Dreamhouse Realty agents are double-booking open house event nights. The evet manager wants to event submission process to help agents fill in event details and request dates. How should anadministrator accomplish the request?

084. At cloud kicks sales reps use discounts on the opportunity record to help win sales on products. When an opportunity is won, they then have to manually apply the discount up the related opportunity products. The sales manager has asked if three is a way to automate this time consuming task. What should the administrator use to deliver this requirement?

085. At Universal Containers, there is a custom field on the Lead named Product Category. Management wants this information to be part of the Opportunity upon lead conversion. What action should theadministrator take to satisfy the request?

086. Anadministrator at AW Computing has been asked to help the Support team with report folders. They want a folder called Support Reports and two folders underneath called Helpdesk and R&D. The Support organization uses public groups for Support Agents, R&D, and Managers. Support agents should be able to run Helpdesk reports, but should not be able to view R&D reports. Support managers should be able to view and edit all reports. Which two ways should these folders be shared? Choose 2 answers

087. A user at Cloud Kicks is having issues logging in to Salesforce. The user asks the administrator to reset their password. Which two options should the administrator consider when resetting the user’s password? Choose 2 answers

088. An administrator at Universal Containersis reviewing current security settings in the company's Salesforce org. What Should the administrator do to prevent unauthorized access to Salesforce?

089. The administrator has created new users for ten new employees at Northern Trail Outfitters. Why are these users unable to access the account object in the Salesforce org?

090. An administrator at Cloud Kicks needs to export a file of closed won opportunities from the last 90 days. The file should include the Opportunity Name, ID, Close Date, and Amount. How should the administrator export this file?

091. Northern Trail Outfitters uses a custom object Invoice to collect customer payment information from an external billing system. The Billing System field needs to be filled on every Invoice record. How should an administrator ensure this requirement?

092. When users log in to Salesforce via the user interface,which two settings does the system check for authentication? Choose 2 answers

093. An administrator at Universal Container needs an automated way to delete records based on field values. What automated solution should the administrator use?

*094. The administrator at Universal Container has created two objects: Containers_c Purchase_c. Management has requested that all container records display on purchase records in Salesforce. Which type of relationship between Containers_c and Purchase_c should satisfy the requirement?

095. Northern Trail Outfitters has a new flow that automatically sets the field values when a new account is created. The flow is launched by a process, but the flow is not working properly. What should administrator do to identify the problem?

*096. Universal Containers (UC) has a queue that is used for managing tasks that need to be worked by the UC customer support team. The same team will now be working some of UC's Cases. Which two options should the administrator use to help the support team? Choose 2 answers

097. An administrator at Universal Containers needs a simple way to trigger an alert to the director of sales when opportunities reach an amount of $500,000. What should the administrator configure to meet this requirement?

098. Cloud Kicks has a team of product owners that need a space to share feedback and ideas with just the product team. How should the administrator leverage Salesforce to help the team collaborate?

099. Which two objects are customizable the Stage Setup Flow? Choose 2 answers

100. Cloud Kicks wants to update a screen flow so that if the checkbox field High Value Customer is set to true, the first screen is skipped and the user is directed to the second screen. How should the administrator configure the decision element?

101. The support manager at Cloud Kicks wants to respond to customers as quickly as possible. They have requested that the response include the top five troubleshooting tips that could help solve the customer’sissue. What should the administrator suggest to meet these requirement?

102. The administrator are Cloud Kicks created a new field for tracking returns on their new cloud shoe. A user has submitted case to the administrator indication that the new field is unavailable. Which two steps should an administrator do to troubleshoot this issue? Choose 2 answers

103. Ursa Major Solar wants to know which of its marketing efforts are helping the team win Opportunities. What should an administrator configure to provide these

104. Northern Trail Outfitters wants to track ROI for contacts that are key stakeholders for opportunities. The VP of Sales requested that this information be accessible on the opportunity and available for reporting. Which two options should the administrator configure to meet these requirements? Choose 2 answers

105. Ursa Major Solar uses two different page layouts for Account records. One page layout reflects the fields related to customer accounts and another page layout includes fields for partner accounts. The administrator has assigned the customer account page layout to sales and support users and the partner account layout to the partner management team. What should the administrator configure to meet this requirement?

106. Sales managers would like to know what could be implemented to surface important values based on the stage of the opportunity. Which tool should an administrator use to meet this requirement?

107. Cloud kicks want to give credit to Opportunity team members based on the level of effort contributed by each person toward each deal. What feature should the administrator use to meet thisrequirement?

108. Northern Trail Outfittershas asked an administrator to ensure that when a contact with a title of CEO is created, the contact’s account record gets updated with the CEO’s name. Which feature should an administrator use to implement this request?

109. The CTO of AW Computing has defined a new policy for cases to improve customer satisfaction. All cases submitted with a Case Reason of Installation must be acknowledged immediately via email and assigned to the appropriate agents. Any cases that are still in the New status after 4 hours must be escalated to support management. What case management tools need to be utilized for this requirement?

*110. The Marketing team at Cloud Kicks uses campaigns to generate product interest. They want custom picklist values for the campaign member Status field for each campaign they run, currently, they ask the administrator to add or delete values, but this is very time consuming. Which two user permission should allow the Marketing team to customize the campaign member status picklist values themselves? Choose 2 answers

111. An administrator created a record trigger flow to update contacts. How should the administrator reference the values of the active record the flow is running on?

112. Sales reps at Ursa Solar are having difficulty managing deals. The leadership team has asked the administrator to help sales reps prioritize and close more deals. What should the administrator and close more deals.

113. The administrator at DreamHouse Realty added an email quick action to the Case page layout and is unable to see the action on the case feed. Which feature must be enabled to ensure the quick action will be displayed as expected?

*114. Cloud Kicks has asked the administrator to test a new screen flow that create contacts. What are two key components of testing the flow? Choose 2 answers

115. Sales Users at Cloud Kicks are requesting that the data in the industry field on the Account object displays on the Opportunity page layout. Which type of the field should an administrator create to accomplish this?

116. The Administrator at Cloud Kicks need to automatically route support cases, regardless of how they are created, to a queue based on case priority. What tool should the administrator use?

117. An administrator at Dreamhouse Reality needs to Create Customized pages for the salesforce mobile app. Which two types of pages could an administrator build and customize using the Lightning App Builder? Choose 2Answers

118. When a Sales rep clicks a button on an opportunity, a simple discount calculator screen should be launched. Which automation tool should an administrator use to build this discount calculator screen?

119. The administrator at Cloud Kicks has created an approval process for time off requests. Which two automated actions are available to be added as part of the approval process? Choose 2 answers

120. Cloud Kicks wants users to only be able to choose Opportunity stage closed won if the Lead source has been selected. How should the administrator accomplish this goal?

121. New leads need be routed to the correct Sales person based on the lead address.

122. A team of support users at Cloud Kicks is helping inside sales reps make follow-up calls to prospects that filled out an interest from online. The team currently does not access to the lead object. How should an administrator provide proper access?

123. Cloud Kicks wants to allow customers to create their own cases while visiting its public homepage. What should the administrator recommend?

124. An administrator at Cloud Kicks is building a flow that needs to search for records that meet certain conditions and store values from those records in variable for use later in the flow. What flow element should the administrator add?

125. The IT manager at universal Containers is doing an audit of the systems security. How should the administrator provide a summary of the org's security health?

126. Once an opportunity reaches the negotiation stage at cloud kicks, the Amount fields becomes required for sales users. Sales managers need to be able to move opportunities in this stage without knowing the amount. How should the administrator require this field during the negotiationstage for sales users but allow their managers to make changes?

127. Northern Trail outfitters has hired interns to enter Leads into Salesforce and has requested a way to is identify these new records from existing Leads. What approach should an administrator take to meet this requirement?

128. Universal Containers has enabled Data Protection and Privacy for its org. Which page layouts will have the Individual field available for tracking data privacy information?

129. Clod Kicks has the organization wide defaults for Opportunity set to private. which two features should the administrator use to open up access to Opportunity records for sales users working on collaborative deals?

130. Which two actions should an administrator perform with Case escalation rules? Choose 2 answers

131. Universal Containers requires a different Lightning page to be displayed when Accounts are viewed in the Sales Console and in the Service Console. How should an administrator meet this requirement?

132. Northern TrailOutfitters (NTO) has deployed my domain. The Chief Marketing Officer wants to make sure that all of the Salesforce users log in using the branded login URL. There needs to be a grace period for the user's bookmarks to be updated. How should the administrator configure the policies in my domain settings?

133. An administrator has been asked to update a flow that was created as part of a recent update. When the administrator opens the flow for editing, the Flow toolbox offers only four elements: Assignment, Decision, Get Records, and Loop. What would cause this?

134. Cloud Kicks wants a reports to categorize accounts into small, medium, and large based on the dollar value found in the Contract Value Field. What feature should an administrator use to meet this request?

135. An administrator installed a managed package that contains a permission set group. The permission set group that was installed includes Delete access on several objects, and the administrator needs to prevent users in the permission set group from being able to delete records. What should the administrator do to control Delete access?

*136. The administrator at Cloud kicks deleted a custom field but realized there is a business unit that still uses the field. What should an administrator take into consideration when undeleting the field?

137. Ursa Major Solar wants to automatically notify a manager about any cases awaiting a response from an agent for more than 2 hours after case creation. Which feature should an administrator use to fulfill this requirement?

138. A sales rep has a list of 300 accounts with contacts that they want to load at one time. Which tool should the administrator utilize to import the records to salesforce?

139. The administrator for Cloud Kicks has created a screen flow to help service reps ask the same set of questions when customers call in with issues. This screen should be visible from cases. How should the screen flow be distributed?

140. What are three characteristics of a master-detail relationship? Choose 3 answers

141. An Administrator wants to trigger a follow-up task for the opportunity owner when they close an opportunity as won and another task after 60 days to check in with the customer. which two automation tools should the administrator use? Choose 2 answers

142. Clod Kicks has a screen flow with two questions on the same screen, but only one is necessary at a time. The administrator has been asked to show only the questions that is needed. How should an administrator complete this?

143. DreamHouse Realty requires that house showings be scheduled within the current year to prevent too many future showings from stacking up. How can they make sure Showing Date is only populated with a date this years?

144. The administrator at cloud kicks has been told that users are unable to add repeating tasks in salesforce. Which two solutions the administrator use to ensure users are able to do this? Choose 2 Answers

145. Brokers at DreamHouse Realty need to see certain information about one or more cases when referencing the contact record. This record case Name, Case ID, Customer Name, Case Reason, Case Status, and Case Creation Date. Which two changes in Setup should the administrator make?

146. Cloud Kicks (CK) needs a new sales application. The administrator there is an application package on the AppExchange and wants to begin testing it in a sandbox to see If it addresses CK's needs. What are two considerations when installing a managed package in a sandbox? Choose 2 answers.

147. Users have noticed that when they click on a report in a dashboard to view the report details, the values in the report are different from the values displayed on the dashboard. What are the two reasons this is likely to occur? Choose 2 answers

148. Which tool should an administrator use to identify and fix potential session vulnerabilities?

149. Northern Trail Outfitters has requested that when the Referral Date field is updated on the custom object Referral Source, the parent object Referral also needs to be updated. Which automation solution should an administratoruse to meet this request?

150. The administrator for Cloud Kicks needs to give access to a new custom object with custom fields to more than one user. Which two options should an administrator use to meet this requirement? Choose 2 answers

151. Aw computing wants to prevent user from updating the Account Annual Revenue field to be a negative value or an amount more than $100 billion. How should an administrator accomplish this request?

152. DreamHouse Reality needs to use consistent picklist value on a category filed on accounts and cases, with value respective to record types. Which two features should the administrator use to fulfill this requirement? Choose 2 Answers

153. The administrator at Cloud Kicks has been asked to replace two old workflow rules that are doing simple field updated when a lead is created to improve processing time. What tool should the administrator use to replace the workflow rules?

154. Northern trail Outfitter wants to use contract hierarchy in its or to display contact association. What should the administrator take into consideration regarding the contact hierarchy?

155. Universal Containers (UC) customers have provided feedback that their support cases are not being responded to quickly enough. UC wants to send all unassigned Cases that have been open for more than 2 hours to an urgent Case queue and alert the support manager. which feature should an administrator configure to meet this requirement?

*156. DreamHouse Realty (DHR) wants a templated process with a mortgage calculator that generated leads for loans. DHR needs to complete the project within 30 days and has maxed out its budget for the year. Which AppExchange item should help the administrator to meet the request?

157. An administrator wants to create a form in Salesforce for users to fill out when they lose a client. Which automation tool supports creating a wizard to accomplish this goal?

158. Support reps at Cloud Kicks (CK) are reporting that when they try to close a case, the Closed option in the Case Status picklist is missing. CK has asked the administrator to find a solution. Why are the support reps unable to see the Closed option in the specified piclist?

159. Northern Trail Outfitters has the Case Object set to private. The support manager raised a concern the reps have a boarder view of data than expected and can see all cases on their groups dashboards. What could be Causing reps to have inappropriate access to data on dashboards?

160. An administrator at Northern Trail Outfitters is unable to add a new user in salesforce. What could cause this issue?

161. Cloud Kicks want its reports to show a Fiscal Year that starts on February 1 and has 12 months. How Should the Administrator Address this requirement?

*162. Which three items are available in the mobile navigation menu? Choose 3 answers

163. Users at Cloud Kicks are reporting different options when uploading a custom picklist on the Opportunity object based on the kind of opportunity. Where Should an administrator update the option in the picklist?

164. The Client services and customer support teams share the same profile but have different permission sets. The Custom Object Retention related list needs to be restricted to the client services team on the Lightning record page layout. What should the administrator use to fulfil this request?

165. The VP of sales at Universal Containers wants to prevent members of the sales team from changing an opportunity to a date in the past. What should an administrator configure to meet this requirement?

166. DreamHouse Realty has an approval process. A manager attempts to approve the record but receives an error. What should the administrator review to troubleshoot this request?

167. Ursa Major Solar offers amazing experiences for all of its employees. The employee engagement committee wants to post updates while restricting other employees from posting. What should the administrator create to meet this request?

168. An administrator at Ursa Major Solar needs to send information to an external accounting system whenever an opportunity closes. What workflow action should the administrator use to accomplish this?

169. Universal Containers fs trying to Improve the user experience when searching for the right status on a case. The company currently has one support process that is used for all record types on cases. The support process has 10 status values. Service reps say they never need more than five depending on what kind of case they are working on. How should the administrator improve on the currant implementation?

170. Northern Trail Outfitters Is using one profile for all of its marketing users, providing read-only access to the Campaign object. A few marketing users now require comprehensive edit access on Campaigns. How should an administrator fulfill this request.

171. Northern TV-all Outfitters wants to calculate how much revenue has been generated for each of Its marketing campaigns. How should an administrator deliver this information. Choose 2 answers

172. Sales and Customer Care at Ursa Major Solar need to see different fields on the Case related list from the Account record. Sales users want to see Case created date and status while Customer Care would like to see owner, status, and contact. What should the administrator use to achieve this?

173. Which setting on a profile makes a tab not accessible on the All Tabs page or visible in any app, but still allows a user Multiple Books to view records that would normally be found under this tab?

*174. Which three objects can be added as Campaigns Members? Choose 3 answers

175. Ursa Major Solar tracks both user issues and customer issues. A user issue can be logged as:
- new
- waiting for reply
- closed
A user issue can be logged as:
- new
- working
- closed
An administrator needs to track both case types. Which features should be used?

176. Ursa Major Solar's default, organization-wide sharing for accounts is set to public read/write. The administrator needs to ensure that marketing never modifies an account record. Which action should the administrator take to accomplish this goal?

177. Ursa Major Solar has a path on Case. The company wants to require its users to follow the status values as they are on the path. Agents should be prohibited from reverting the Case back to a previous status. Which feature should an administrator use to fulfill this request?

178. Cloud kicks intends to protect with backups by using the data by using the data export Service. Which two considerations should the administrator remember when Scheduling the export? Choose 2 Answers.

179. Universal container has a contact Lightning record Page with a component that shows LinkedIn data. The sales team would like to only show this component to sales users when they are on their mobile phones. Choose 2 Answers.

180. An Administrator at DreamHouse Realty wants an easier way to assign an agent capacity and skill set. Which feature should the administrator enable to meet this requirement?

181. When a Cloud Kicks opportunity closes, the company would like to automatically create a renewal opportunity. Which two automation tools should an administrator use to accomplish this request? acne Choose 2 answers

182. Users at Cloud Kicks want to see information more useful for their role on the Case page. How should an administrator make the pages more dynamic and easier to use?

183. Universal Containers wants to increase the security of their org by requiring stricter user passwords. Which two of the following should an administrator configure? Choose 2 answers

184. Sales reps miss key fields when filling out an opportunity record through the sales process. Reps need to move forward in stages but are unable to enter a previous stage. Which three options should the administrator use to address this need? Choose 3 answers

185. AW Computing needs to capture a loss reason in a rich text field when an opportunity is closed lost. How should an administrator configure this requirement?

186. Cloud Kicks (CK) has a new administrator who is asked to put together a memo detailing Salesforce usage to budget for upcoming license purchases. Where should the administrator go to find out what type of licenses CK has purchased and how many are available?

187. The administrator at Ursa Major Solar has been asked to change the Work Item and Project custom object relationship from a masterdetail to a lookup. Which scenario could prevent the administrator from fulfilling this requirement?

188. AW Computing has six sales teams in a region. These teams always consist of the same account manager, engineer, and assistant. What should the administrate- configure to make it easier for teams to collaborate with the same customer?

189. Cloud kicks has the organization-wide sharing default set to private on the shoe object. The sales manager should be able to view a report containing shoe records for all of the sales reps on their team. Which 3 items should the administrator configure to provide appropriate access to the report? Choose 3 answers

190. The events manager at dream house realty has a hot lead from a successful open house that needs to become a contact with an associated opportunity. How should this be accomplished from the campaign keeping the associated campaign member history?

191. A user at Universal Containers left the company. The administrator needs to create new user for their replacement, but they have assigned all available users licenses. What should the administrator do to free up users licenses for the new users?

192. Universal Containers administrator has been asked to create a many-to-many relationship between two existing custom objects. Which two steps should the administrator take when enabling the many-to-many relationship? Choose 2 answers

193. The administrator at cloud kicks has been ask to change the company's Shoe style field to prevent users from selecting more than one style on a record. Which two steps should an administrator do to accomplish this? Choose 2 answers

194. The Human resources department at Northern Trail outfitters wants employees to provide feedback about the manager using a custom object in Salesforce. It is important that managers are unable to see the feedback records from their staff. How should an administrator configure the custom object to meet this requirement?

195. What are three Setting an administrator should configure to make it easy for approvers to respond to approval requests? Choose 3 Answers.

196. The Cloud kicks sales manager wants to boost productivity by providing insights at the start of each day. Which three sales-specific standard Lightning components should administrator add to the homepage to meet this requirement? Choose 3 Answers.

197. An administrator needs to create a one-to-many relationship between two objects with limited access to child records. What type of field should the administrator use?

198. The DreamHouse Realty team has a master-detail relationship set up with open house as the parent object and visitors as the child object. What type of field should the administrator add to the open house object to track number of visitors?

199. Cloud Kicks executives have noticed the opportunity Expected revenue Field displays incorrect values. How Should the administrator correct this?

200. The administrator at cloud kicks is trying to debug a screen flow that create contacts. One of the variables in the flow is missing on the debug screen. What could cause this issue?

201. The administrator at universal containers has a screen flow that helps users create new leads. When lead source is ''Search Engine'', the administrator needs to require the user to choose a specific a search engine from a picklist. If lead source is not ''Search Engine'', this picklist should be hidden. How should the administrator complete this requirement?

*202. Cloud kicks needs to ensure appropriate shipping details are used in orders. Reps should have a streamlined solutions to update the shipping address on selected orders associated with an account when the shipping address is changed on the account. How should the administrator deliver this requirement?

203. Safes users at Universal Containers are reporting that it Is taking a long time to edit opportunity records. Normally, the only field they are editing is the Stage field. Which two options should the administrator recommend to help simplify the process? Choose 2 answers

204. Northern Trail Outfitters wants to initiate expense reports from Saltsforce to the external HR system. This process needs to be reviewed by managers and directors. Which two tools should on administrator configure? Choose 2 answers

205. Cloud Kicks wants to try out an app from the AppExchange to ensure that the app meets its needs. Which two options should the administrator suggest? Choose 2 answers

*206. The administrator at Ursa Major Solar needs to make sure that unassigned cases from VIP customers get transferred to the appropriate service representative within 5 hours. VIP customers have access to support 24 hours a day. How should this be configured?

207. Cloud Kicks wants to track shoe designs by products. Shoe designs should be unable to be deleted, and there can be multiple designs for one product across various stages. Which two steps should the administrator configure to meet this requirement?

208. Users at Cloud Kicks want to be able to create a task that will repeat every two weeks. What should an administrator do to meet this requirement?

*209. An administrator is building a Lightning app and sees a message that a My Domain must be set up first. What should the administrator take into consideration when enabling My Domain?

210. An administrator at Ursa Major Solar just learned about the AppExchange and how helpful it can be to the company's business. Which two actions can be accomplished via the AppExchange? 'Choose 2 answers

*211. The Support team at Ursa Major Solar prefers using split list views on the case homepage. Occasionally, the team views shipments from another support application. What should the administrator configure to allow the team to use the split list view?

212. The Administrator at Universal Container wants to add branding to salesforce. Which two considerations should the administrator keep in mind? Choose 2 Answers

213. AW Computing would like to improve its Case Lightning record page by including:
- A filtered component to display a message in bold font when a case is saved as acritical record type.
- A quick way to update the account status from the case layout. Which two components should an administrator use to satisfy these requests? Choose 2 Answers

214. Ursa Major Solar is noticing a decrease in deals with a cross-sell opportunity type and wants to share all cross-sell opportunities with a team of subject matter experts in their organisation. The company has different roles, and the organisation wide default opportunity is set to private. How should the administrator accomplish this?

215. Universal Container wants to prevent its service team from accessing deal records. While service users are unable to access deal list views, they are able to find the deal records via a search. What options should the administrator adjust to fully restrict access?

216. The Call center manager in Ursa Major Solar wants to provide agents with a case dashboard that can be drilled down by case origin, status and owner. What should an Administrator add to the dashboard to fulfil the request?

217. Cloud Kicks is working on a better way to track its product shipments utilizing Salesforce. Which field type should an administrator use to capture coordinates?

218. Universal Containers requires that when an opportunity is closed won, all other open opportunities on the same account must be marked as closed lost. Which automation solution should an administrator use to implement this request?

219. Users at Cloud Kicks are reporting different options when updating a custom picklist on the Opportunity object based on the kind of opportunity. Where should an administrator update the option in the picklist?

220. Universal Containers created a new job posting on the first of the month. It triggered a process scheduled action that will send a Chatter post to the department VP in 30 days if the position is still open and the status is not equal to Interviewing. On the 10th of the month, an applicant interviews, and the job posting status is updated to Interviewing. What will happen to the Chatter post in this situation?

*221. The administrator at Northern Trail Outfitters has been using a spreadsheet to track assigned licenses and permission sets. What feature can be used to track this in Salesforce?

222. Northern Trail Outfitters has two different sales processes: one for business opportunities with four stages and one for partner opportunities with eight stages. Both processes will vary in page layouts and picklist value options. What should an administrator configure to meet these requirements?

223. Ursa Solar Major is evaluating Salesforce for its service team and would like to know what objects were available out of the box. Which three of the standard objects are available to an administrator considering a support use case? Choose 3 answers

224. The administrator at AW Computing wants to send off client welcome tasks and a welcome email to the primary contact automatically when an Opportunity is Closed won. What automation tool best accomplishes this?

225. Universal Containers has two sales teams, Sales team A and Sales team B. Each team has their own role in the role hierarchy. Both roles are subordinates of the same Manager role. How Should the administrator share records owned by sales team A with Sales team B?

226. AWComputing has added a new custom text field called Market Segment on the Lead object. When a Lead is converted, the new field is not getting copied to the Account record. What should the administrator do to ensure the Market Segment field from a Lead is copied to the converted Account record in routine?

227. Universal Containers wants to provide reseller partners with discounted prices on the products they purchase. How should an administrator configure this requirement?

228. The administrator at Ursa Major Solar has created a custom report type and built a report for sales operation team. However, none of the user are able to accessthe report. Which two options could cause this issue? Choose 2 Answers

229. The administrator at Cloud Kicks writes an assignment rule to send all cases created via email or the web to the Automated Cases Queue Any manually created cases should be owned by the agent creating them, however, the manually created cases now show the administrator as the owner. What will the administrator find when troubleshooting this issue?

*230. The Sales director at Cloud Kicks wants to be able to predict upcoming revenue in the next several fiscal quarters so they can set goals and benchmark how reps are performing. Which two features should the administrator configure? Choose2 answers

*231. An administrator is planning to use Data Loader to mass import new records to a custom object from a new API. What will the administrator need to do to use the Data Loader?

232. A sales rep has left the company and an administrator has been asked to re-assign all their accounts and opportunities to a new sales rep and keep the teams as is. Which tool should an administrator use to accomplish this?

*233. Cloud Kick has a Customer success agent going on leave and needs to change ownership on multiple cases. Which two users are able to fulfill this request? Choose 2 answers

234. An administrator at Universal Containers has been asked to prevent users from accessing Salesforce from outside of their network. What are two considerations for this configuration? Choose 2 answers

*235. Cloud Kicks is Introducing a new shoe model and wants to advertise on TV, radio, print, and social under the banner of a called New Runners. In addition, total statistics for this marketing effort need to be aggregated and visible. Which feature should the administrator use to implement this functionality?

236. Users at Dreamhouse Reality are only allowed to see opportunities they own. Leadership wants an enterprise- wide dashboard of all open opportunities in the pipeline so that users can see how the company is performing at any point in time. How should an administrator create the dashboard without changing any sharing setting?

237. Cloud Kicks (CK) is partnering with a used shoe store and second-hand bicycle emporium. CK has an automated business process it wants to run once a week to count the number of open cases related to an account. How should the administrator recommend automating this business process?

238. The administrator at Cloud Kicks has a Custom picklist field on Lead, which is missing on the Contact when leads are converted. Which two items should the administrator do to make sure these values are populated? Choose 2 answers

239. Which two solutions could an administrator find on the AppExchange to enhance their organization? Choose 2 answers

*240. Cloud Kicks has decided to delete a custom field. What will happen to the data in the field when it is deleted?

241. Ursa Major classifies its accounts as Silver, Gold, or Platinum Level. When a new case is created for a Silver or Gold partner, it should to the Regular Support Queue. When an account is Platinum Level, it should automatically go to the Priority Support Queue. What should the administrator use to achieve this?

242. An administrator is on a tight deadline to create dashboards for the sales and marketing teams at AW Computing. What should the administrator do to meet the deadline withoutincreasing the budget?

243. Northern Trail Outfitters wants to encourage employees to choose secure and appropriate passwords for their Salesforce accounts. Which three password policies should an administrator configure? Choose 3 answers

244. An analytics user at Cloud Kicks needs Read, Create, and Edit access for objects and should be restricted from deleting any records. What should the administrator do to meet this requirement?

245. DreamHouse Realty regularly processes customer requests for warranty work and would like to offer customers a self-serve option to generate cases. Which two solutions should an administrator use to meet this request? Choose 2 answers

246. Sales reps at NorthernTrail Outfitters have asked for a way to change the Probability field value of their Opportunities. What should an administrator suggest to meet this request?

247. Executives at Cloud Kicks have reported that their dashboards are showing inaccurate data. The administrator has discovered been changing the source reports. Which two actions should the administrator take to preserve the integrity of the source reports? Choose 2 answers

*248. The administrator at Aw Computing wants Account Details, related list and chatter feeds to each appear on separate tabs when reviewing an account. Which type of page should the administrator create?

249. The administrator at Ursa Major Solar has Created a new record type for customer warranty cases which two assignments should the administrator use to display the new record type to users? Choose 2 answers

250. Cloud Kicks (CK) captures whether an opportunity should be reviewed by someone in product engineering with a checkbox field called Needs Review. CK also has a picklist field on the opportunity for Product Type. When a sales rep saves an opportunity, they need to select the Product Type or check the Needs Review box. What should an administrator use to accomplish this?

251. An administrator gets a rush request from Human Resources to remove a user’s access to Salesforce Immediately. The user is part of a hierarchy field called Direct Manager. What should the administrator do to fulfil the request?

252. AW Computing (AWC) occasionally works with independent contractors, who the company stores as Contacts in Salesforce. Contractors often change agencies, and AWC wants to maintain the historical accuracy of the record. What should AWC use to track Contacts?

253. Universal Containers has three separate lines of business. Each line has specific fields that must be displayed to users. However, the fields needed by the sales team are different than the fields needed by the service team. How should the administrator configure this requirement?

254. An administrator has assigned a permission set group with the two-factor authentication for User Interface Logins permissions and the two-factor authentication for API Logins permission to a group of users. Which two prompts will happen when one of the users attempts to log in to Data Loader? Choose 2 answers

255. Cloud Kicks want to have consistency when communication with customers on cases. The company has requested messages to be sent in an email channel with categories to help search for the proper message. Which Solution Should be administrator suggest to meet this requirement?

256. Cloud Kicks has a custom object called Shipments. The Company wants to see all the shipment items from an Account page. When an Account is deleted, the shipments should remain. What type of relationship should the administrator make between Shipments and Account?

*257. Cloud Kicks need to be able to show different picklist values for sales and marketing users. Which two options will meet this requirement? Choose 2 answers

*258. CloudKicks needs to change the owner of a case when it has been open for more than 7 days. How should the administrator complete this requirement?

259. A user at Northern Trail Outfitters Is having trouble logging into Salesforce. The user's login history shows that this person has attempted to log in multiple times and has been locked out of the organization. Which two ways should the administrator help the user log into Salesforce?

260. Support agent at Cloud Kicks are spending too much time finding resources to solve cases. The agents need a more efficient way to find documentation and similar cases from the Case page layout. How should an administrator meet this requirement?

261. Which two capabilities are considerations when marking a field as required in Object Manager? Choose 2 answers

262. The business development team at Cloud Kicks thinks the account creation process has too many fields to fill out and the page feels cluttered. They have requested the administrator to simplify the process. Which automation tool should an administrator use?

263. The sales manager at Cloud Kicks wants to set up a business process where opportunity discounts over 30% need to be approved by the VP of sales. Any discounts above 10% need to be approved by the user’s manager. The administrator has been tasked with creating an approval process. Which are two considerations the administrator needs to review before setting up this approval process? Choose 2 answers

*264. Sales reps miss key fields when filling out on opportunity record through the process. Reps need to move forward Win unable to enter previous stage. Which three options should the administrator use to address this need? Choose Three answers

265. The administrator has been asked to automate a simple field update on the account. When a support agent changes the status of the account to ‘Audited’, they would like the system to automatically update the Audited date field on the account with today’s date. Which tool should the administrator use to complete this automation?

266. What should an administrator use as an identifier when importing and updating records from a separate financial system?

267. Which setting on a profile makes a tab hidden in the All App Launcher or viable in arty app, but still allows a user to view records that would normally be found under this tab?

268. The Sales manager at DreamHouse Realty wants the sales users to have a quick way to view and edit the Opportunities in their pipeline expected to close in the next 90 days. What should an administrator do to accomplish this request?

269. Ursa Major Solar has its business hours set from 9:00 AM to 5:00 PM for the reps that are on pacific time. The reps on Eastern Time need business hours set to start 3 hours earlier to cover for support. How should an administrator solve for this issue?

270. Where should a System Admin specify the number of search results displayed per object?

271. What can a System Admin specify in the Company Info page?

272. When creating a new user in production Salesforce og, which two requirements should a System Admin consider? (Choose 2 answers)

273. What should a System Admin do to assign a Service Cloud Console license to a user?

274. What are two reasons a user cannot be deactivated? Choose 2 answers

275. What is a benefit of entering trusted IP ranges in the Network Access section?

276. How can a System Admin discover who added a field on the account page layout?

277. Universal containers uses a private sharing model for cases. Each product line has several product specialists who want to have visibility to all cases involving their product line. How should the system admin meet this requirement?

278. Universal containers uses a custom object within the product development team. Product development, executives, and system admin should be the only users with access to records of this object. Product development needs read/write access to all records within the object, while the executives should only be able to view the records. How can the system admin configure the security model to meet these requirements?

279. Universal containers uses a hybrid sharing model where accounts and contacts are read only and opportunities and cases are private. Account Executives (AE) own the accounts. Some contacts are owned by AE's, and other contacts are owned by support reps. How should the system admin ensure the AEs can edit all contacts associated with their accounts, no matter who owns the contact?

280. The password policy shows that the length of time until passwords expire is 90 days. However, some users find that their passwords expire every 14 days. Where should the system admin change the password expiration period for these users?

281. How should a system admin provide a sales rep commission report that is visible only to the executive team?

282. Universal containers has three account record types: Prospect, Customer and Vendor. The customer record type is only for accounts that have a Closed Won Opportunity. How should a system admin prevent users from selecting the customer record type when they create new account records?

283. A delegated admin at Universal Containers cannot edit the created date field for the account record. What reason should the system admin give for why this is occuring?

284. Universal containers has a renewals sales team that will use the opportunity object. They want to use many of the same picklist fields that are already defined, but will need unique picklist values. Which feature allows a system admin to maintain the same field for two different teams?

285. Universal containers has a sales team focused on renewals. They will use many of the same opportunity fields as other teams, but need different stage values. What should the system admin update to support this requirement?

286. Universal containers has a complex sales prcoess with multiple record types, each shared with all profiles. Some users complain about the record type selection screen when creating new opportunities. Which two actions should the system admin take to allow these users to bypass choosing a record type? (Choose 2 answers)

287. Universal containers needs a field that reflects account size based on number of employees. Which formula function should the system admin use to evaluate different results based on a specific condition with multiple outcomes?

288. The universal containers CEO does not want to see the list of contacts when viewing an account page, but still needs to access contact records. How should a system admin configure this?

289. Which three objects have a relationship with a Campaign? (Choose 3 answers)

290. What standard object stores information about sales deals?

291. Universal Containers offers a variety of products that are comparable to products from other companies. Sales reps request a method to track product strengths and weaknesses compared to those offered by other vendors. What should the system admin implement?

292. Universal containers wants the sales team to access information about closed won opportunities with a common competitor for all pending big deals. Which features should the system administrator implement?

293. How should the system admin implement biweekly notifications for sales reps that include opportunities that need attention based on the opportunity owner's last login, past due opportunities, and all opportunities that have not been updated in the last 30 days?

294. How should a sales rep send a product data sheet to prospect without attaching the document to an email?

295. Universal containers created a new product line with a special sales teams to sell the products. The sales process for the new line is more complex than the current sales process. The system admin added new picklist values to the stage field for use by the new sales team. How should the system admin configure salesforce to ensure only the appropriate stages are visible based on the product line?

296. Custom fields in the lead object can be mapped to which two types of fields? (Choose 2 answers)

297. Which two related lists should be added to the opportunity page layout to track how campaigns contribute to the overall pipeline? (Choose 2 answers)

298. Which two objects can be related to Campaign members? (choose 2 answers)

299. Which salesforce feature should a company implement to provide a method for its resellers to track their leads and opportunities

300. How should an email automatically be sent to a customer when the support rep adds a comment to the case?

301. A system admin enables case feed actions and feed items in support settings. With the appropriate profile permissions enabled, what change will users see?

302. In which situation is the case contact notified when a support rep adds a new case comment?

303. Universal containers wants to allow potential customers to submit cases for technical inquiries. They do not have resources to set up a call center and need to make support available through another means. Which two options should they consider? (Choose 2 answers)

*304. Universal containers uses and auto-numbering system to uniquely identify each support request. They want customers to know this number as soon as possible. Which two features should the system admin implement to allow customers have quick access to this information? (Choose 2 answers)

305. Universal containers wants internal support requests to be directed to any of the IT reps. They want external support requests to be directed to customer support reps based on the contact's location. What should the system admin use to set this up?

306. What is a potential benefit of using suggested solutions?

307. Which two actions allow the system admin to limit chatter access during roll-out to a subset of Salesforce users? (Choose 2 answers)

308. How should a sales rep create an all-day event in Salesforce?

*309. The sales operations team needs to import and export accounts, contacts, opportunities and orders. Which two profile permissions does the Sales operation team need to be able to perform this task? (Choose 2 answers)

310. Which feature allows universal containers to require a value in a custom date field when the Opportunity Stage changes to Closing?

311. Which set of salesforce records is exported by choosing the "export all" option instead of "export" data loader?

312. Universal containers regularly imports accounts from an external order system that has its own ID field for each record. What should the System Administrator do to help prevent duplicates during these imports?

313. Which configuration option shows sales reps the fields they must fill in prior to saving an opportunity?

314. How long is data stored in the recycle bin?

315. How should a System Administrator configure a report for each sales rep to see their own open opportunities?

316. Which report should a System Administrator use to display the number of contacts related to an account?

317. What should a System Administrator configure to provide each sales rep a dashboard that shows their current opportunity pipeline?

*318. Which three reports can be used to display a list of Top 10 accounts on a dashboard?

319. Universal containers uses a private data access model. Product managers and sales reps are in different branches of the role hierarchy. What should a System Administrator do to ensure that product managers can report on opportunities in their product line?

*320. What should a System Administrator do to organize the fields available on a report?

321. What are the two final approval actions in a approval process? (Choose 2 answers)

322. A System Administrator creates a workflow rule that assigns a task to a support manager role when a case is escalated. The workflow task assignees complain that they are being assigned these tasks. What should a System Administrator do to correct this issue?

323. Universal containers wants to automatically assign a task to account managers when a customer's agreement is about to expire. How should a System Administrator configure this functionality?

324. A System Administrator created a workflow rule that sends email alerts when a case with high priority is created. A new support engineer who works remotely at Universal Containers complains about not receiving the email alerts. All other users at Universal Containers receive the email alerts regarding the high-priority cases. How can a System Administrator troubleshoot this issue?

325. Universal Containers created a time-based workflow rule that sends a follow-up email to the customer two days after a case is closed. The system administrator wants to verify that the workflow functions correctly. Which queue should the System Administrator view to monitor pending workflow actions?

326. Which two functions can be customized for the salesforce mobile app?

327. Which option can be added to Outlook publisher layouts?

*328. A System Administrator wants to implement a feature for call recording to monitor service quality using salesforce service cloud. Which two statements regarding call recording should be considered when implementing this requirement? (Choose 2 answers)

329. How should a system admin ensure that a picklist field's values display in consistent colors on all reports?